Policies

Policies

TURNAROUND TIME
Our current turnaround time is 2-3 weeks from the date the order was placed.  Turnaround time may vary between items.  Please review item details for appropriate turnaround time estimations.
 
SHIPPING
You will receive an email with a tracking number as soon as your order has shipped.  Amelia Rose & Co, LLC will not be liable for lost or stolen packages once the order has been shipped.  Shipping times are dependent on the method of delivery chosen at checkout.  In addition, Amelia Rose & Co, LLC is not liable for shipment delays once package has left our facility. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
 
RETURNS/CANCELLATIONS
Due to the nature of these handmade items, all items are final sale.  We do not accept cancellations or returns. Additionally, due to COVID-19, we are unable to accept exchanges. Please contact us if you have any issues with your order at hello@ameliaroseandco.com.
 
WARRANTY
We grant a 60-day product warranty that covers product defects not caused by customer use or washing.  All fabrics are washed prior to being cut for production, so they will not shrink or bleed.  Amelia Rose & Co, LLC is not liable for items once they have been used or washed.  Additionally, Amelia Rose & Co, LLC will not replace or accept returns on items that may have been damaged in the washing machine. Please be sure to follow washing instructions thoroughly for best lifetime quality of your item. 
 

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What is a baby nest?

Our baby nests are soft, handmade loungers designed to provide your little one with a cozy, comforting place to rest, relax, or play — always during supervised awake time only. They’re perfect for tummy time, diaper changes, and lounging around the house.

Is the baby nest safe for sleep?

No — our baby nests are not intended for sleep. They are designed exclusively for supervised awake-time use. Never leave baby unattended in the nest, and always place it on a flat, firm surface.

What age are the nests suitable for?

Our nests are designed to grow with your baby:

Ties closed: fits most babies from newborn to ~6 months

Ties open: accommodates little ones up to ~12 months

Every baby is different — so always use your best judgment based on your child’s size and mobility.

How do I clean the nest?

Each nest has a removable mattress insert (secured with Velcro) to make washing easier.

Spot clean the outer cover as needed

Remove the mattress before washing the nest base

• Lay flat to dry to maintain shape and softness

Detailed care instructions are included with each order.

How often do you restock?

We release new baby nests in limited drops each quarter. Once they’re gone, they’re gone — so make sure you’re on our email list for early access to new collections.

Do you accept returns or exchanges?

Due to the handmade nature of our products, all sales are final. However, if there’s an issue with your order, please reach out to us at hello@ameliaroseandco.com — we’ll always do our best to make it right.

Still have questions? Let's chat!